Neureum Park Luxury Eco Villas: Terms and Conditions
By accessing this site or booking at Neureum Park you agree to accept, without qualification or limitation, all the terms and conditions as set out below.
Index:
A. Variation of terms and conditions
B. Use of this website
C. Check-in, Check-out times and Cleaning
D. Booking, Payment and Damage Deposit
E. Cancellation Policy
F. Covid 19 Cancellation Policy
G. Weather Cancellation Policy
H. No Party Policy
I. Functions and Numbers of Guests
J. Safety, Own Risk and Loss or Theft
K. Dogs
L. Office Hours
M. Disclaimer
N. Third party websites
O. Viruses
P. Copying of this site
A. Variation of terms and conditions
These are the current terms and conditions for use of this website. By visiting this website you acknowledge you will comply with the terms and conditions. Neureum Park may at any time vary the terms and conditions by displaying the changes on this website. You are advised to refer to the terms and conditions regularly as you are bound by them when using this website.
Offers, promotions and other programs may be offered from time to time on this website. Any such offer, promotion and/or program will be subject to terms and conditions. Neureum Park reserves the right to alter, change, remove and/or replace any offer, promotion and/or program at any time without notice.
B. Use of this website
To use this website you must have the legal authority to enter an agreement, and you agree to at all times be bound by the terms and conditions herein.
If making a reservation via this website:
You agree to make a legitimate reservations on your own behalf or for another person whom you are legally authorised to act for and for no other purposes
You agree to the payment terms and cancellation policy provided herein
You warrant that all information you supply is true and correct, and
You agree to pay fees, taxes, etc. specified herein
C. Check in, Check out, Cleaning:
Check-in time : 2.00pm to 6:00pm.
Should an Luxury Eco Villa be cleaned and ready an early check-in may be able to be arranged on the day.
Late arrivals must be advised as soon as known and are subject to approval.
Latest Check-out time is 11.00 am.
Late check out may be able to be arranged, subject to availability.
Check-out time requests that differ from the above will incur the following extra charges:
Check-out before 11:30am - $50.
Check-out 11:30am - 12:30pm - $100.
Check-out after 12:30pm - One full day at the applicable tariff for that day.
Guest are expected to clean prior to departure, leaving the Villa and it's surrounds in the state that it was at check-in. Normal usage factors will be taken into account but it is expected that items used for cooking be clean and that, if desired, the dishwasher is loaded and turned on.
D. Booking, Payment and Damage Deposit
Payment of accommodation can be made by using Visa, MasterCard or direct deposit.
Payment of sundry extras during occupancy can be made in cash, Visa, MasterCard or direct deposit.
Payment of the full amount is required at the time of booking.
Prices are in AUD
A $200 Damage deposit will be taken on arrival. This damage deposit is intended to cover irresponsible use, minor damage, extra cleaning charges and missing items. (Damage or stolen items valued above this amount must be paid for by the booker.)
E. Cancellation Policy
Cancellations must be received in writing by email to Neureum Park ([email protected]). Cancellations will not be deemed to be received until you have written confirmation from Neureum Park. If you have not received acknowledgement within two days, please contact us on 0481488184.
Cancellations received more than 21 days prior to the arrival date.
75% of the paid amount will be refunded. (The remaining 25% covers, lost income due to dates having been blocked for other bookings, the cost of processing the booking and cancellation, processing refund via electronic medium and meeting bank charges.)
Cancellations received less than 21 days prior to the arrival date, or failure to arrive at the Luxury Eco Villas.
A cancellation fee of the full amount of the booking will be charged (i.e. if booked for 3 nights, 3 nights’ accommodation will be charged). There is no refund for early departures. This policy is applied to cover the distinct possibility that we may not be able to re let the Villa within 21 days.
No-shows will incur a 100% fee.
We strongly recommend personal travel insurance be taken out to cover any cancellations.
F. Covid 19 Cancellation Policy
In response to changing marketplace conditions, Neureum Park is committed to ensuring our guests experience flexibility during these challenging times.
Neureum Park has implemented the following policy to provide peace of mind when booking at Neureum Park.
For guests with an existing booking, or guests who plan to make a new reservation for any future arrival date, should Federal/State Government travel bans be introduced effecting the possibility of arriving at Neureum Park you will be able to postpone your booking or receive a full refund. Please note that any changes to existing reservations will be subject to availability and any rate differences.
G. Weather Cancellation Policy
Neureum Park is not responsible for guests not arriving / cancelling because of weather conditions
deemed by the guest to be unacceptable. No refund will be given.
Should Running Creek Road bridge be impassable due to flooding Neureum Park will make all reasonable attempts to contact guests to inform them of this, and keep them up to date as flood waters can quickly subside. In any case should the bridge be impassable on the day of check-in Neureum Park will make every attempt to rebook guests at no extra cost. In this case, if rebooking is not possible a full refund will be paid. Should the bridge be impassable on departure guests may stay at Neureum Park for as long as the condition exists for $90 per night.
Hot weather can sometimes give rise to an increased risk of bushfire. Neureum Park will make all reasonable attempts to keep guests, and yet to arrive guests, informed should a bushfire pose significant risk.
H. No Party Policy
Neureum Park has a no party policy. We respect the nature and the serenity of our Park. Our No Party Policy means you will be asked to leave Neureum Park if such a disturbance could affect other guests or the wildlife. No refund will be given for such disturbances.
I. Functions and number of guests
Friends of guests may visit if prior permission has been given by the management. These guests are also subject to the No Party Policy (H - above) and must leave the grounds by 8pm.
The maximum number of adult guests sleeping in each Villa is 2. (A maximum of 2 infants under 2 years of age are also accepted - for more info. see "Book Here!")
J. Safety, Own Risk and Loss or Theft
- Please stay safe at Neureum Park. This implies but is not limited to safe, responsible personal actions when doing anything at Neureum Park. We impress on you to keep to walking paths and not to go near to any cliffs. Organized cycling events are prohibited. Do not feed and keep your distance from all animals.
- Entering and staying at Neureum Park is at your own risk.
- Neureum Park cannot be held liable for any loss or theft of personal belongings during your stay at our property.
K. Dogs
-Dogs must be fully house trained and NOT climb onto any furniture or bedding.
-Dogs must never be left alone in the Villa.
-If the Villa is damaged in any way or if extraordinary cleaning is required additional fees will have to be paid.
-When outside dogs must be accompanied, on a leash, and kept out of long grass, also for their own protection. (Dingoes, snakes, seeds, wedge-tailed eagles may be present.)
-Dogs must never disturb others using the park.
L. Office Hours
Neureum Park has office hours from 9am till 12pm and from 2pm till 5pm.
And is contactable by telephone on 0481488184. You can email Neureum Park on [email protected]
M. Disclaimer
While Neureum Park has reviewed this website to ensure that the information on this website is free from error, it does not warrant the accuracy, adequacy or completeness of the information contained in the website.
Under no circumstances will Neureum Park, its officers, employees, or its related entities be liable for any direct, indirect, incidental, consequential and/or special damages, claim, loss, loss of profits or expense whatsoever which may result from any access or use, or any inability to access or use of the site or in connection with any material.
N. Third party websites
This website may provide links with other websites operated by third parties. Neureum Park does not monitor these websites and is not responsible for their content. If you link to another website you do so at your own risk. Neureum Park makes no warranties regarding these websites.
O. Viruses
Neureum Park does not and will not guarantee that any file and/or program available for download and/or execution from or via this website is free from viruses or any other condition that may damage or interfere with data, hardware or software that may be used. On agreeing to these terms you release Neureum Park from all responsibility for the consequence of its use and take responsibility for all risk of use of programs and files on this website.
P. Copying of this site
Under no circumstances is any part of this website to be copied without the express permission of the owners.